Streaming & media
Hold the subscriber after the finale plays.
Swivel reads viewing, billing, app-store, and lifecycle signals continuously, then drafts the next best save for your team to approve.
The leak
Where streaming subscribers quietly go to zero.
The finale cliff
A subscriber finishes the season finale. The next day their watch time drops to zero, and there is nothing left in the queue they care about.
The off-season drought
The show that earned the signup wrapped two months ago. The card renews on the first, and this is the month they notice the charge.
The trial cliff
A free trial ends on Thursday. The viewer watched two episodes in week one and nothing since.
The plays
A specialist for every way a viewer leaves.
Each engine works a different moment, on every subscriber, around the clock. Every customer-facing action is human-approved before it ships.
Churn Risk Radar
Catch the post-finale drop
Watches viewing depth, login gaps, and queue health, then flags the accounts whose engagement just fell off.
Churn Risk Radar
Read the off-season risk
Finds subscribers whose reason for joining has gone quiet before the renewal date, not after the cancel.
Cancellation Save Engine
Run the right save in the cancel flow
Sizes the save to the subscriber's value and reason for leaving, then holds the message for approval.
Cancellation Save Engine
Offer a pause instead of a goodbye
Keeps the off-season relationship alive until the next season lands. Human-approved before it sends.
Win-Back Engine
Win back the lapsed viewer
Re-approaches churned subscribers when the title, season, or event they cared about returns.
Win-Back Engine
Convert the stalled trial
Nudges trial users toward the title most likely to land before the account lapses by default.
Reads your stack
Connects to the systems your subscribers already live in.
The tools the agents read from to do the work, not a list of customers.
Stripe
Apple App Store
Google Play
Snowflake
Google BigQuery
Databricks
Salesforce
Zendesk
HubSpot
Put the agent team to work on your subscribers.
Have a retention test you have not had the time or manpower to run? A gap in retention you need to address soon? Let our agent teams fix the stuck plays, known gaps, and at-risk cohorts your team keeps meaning to work.