Proof process
Let the agent teams prove themselves in three weeks.
Swivel works your real at-risk accounts alongside your team for three weeks. Every customer-facing action is human-approved. You see the teardown, the saves, the reasoning, and the value before you decide.
What you get
Four concrete deliverables.
Not a strategy memo. Four artifacts from live account work that your team can use whether or not you continue.
- 01
Cohort teardown
A week-1 read on where churn is forming, when it appears, and which lifecycle points create the most recoverable risk.
- 02
Recoverable-revenue map
A ranked map of the at-risk segments worth working now, scored by intervention type, timing, confidence, and revenue exposure.
- 03
Live save plays
The agents work high-value at-risk accounts with your approval on every customer-facing action. You see the play, the reason, and the result.
- 04
Decision record
An account-by-account record of what was tried, why it was chosen, who approved it, and what happened after the intervention.
The 3 weeks
A three-week performance review.
Connect, work the live saves, then review the decision record. No hidden phases, no scope creep.
- 1
Week 1
Connect and map the risk
The team reads your billing, CRM, and event data, then builds the cohort teardown: who is at risk, where the risk started, and what the recoverable revenue is worth.
- 2
Week 2
Work the live saves
Agents run save plays on the highest-value at-risk accounts. Your team approves every customer-facing action before it ships.
- 3
Week 3
Review the performance
You get the full decision record: account, action, reason, approval, and outcome. The review is based on real work, not a demo.
Map risk
Billing, CRM, and usage signals become a ranked risk map.
Work saves
Agents propose save plays for the highest-value accounts.
Review work
You inspect every action, reason, approval, and outcome.
Trial controls
Every customer-facing step is approved by your team before it ships. The decision record is the output.
Pricing
Outcome-based. No risk.
Trial fee
A fixed fee covers the three-week trial, from setup through the final performance review.
Credited when you keep them
If you continue after the trial, the fee is credited against your first paid period.
Success fee waived
If the trial does not show retention value on your real accounts, the success component is waived.
No per-seat pricing. No annual lock-in for the trial. You keep the teardown, revenue map, and decision record either way.
FAQ
Questions we hear before the trial.
Start with your accounts.
Bring the retention work you never get to, or let Swivel read the customer base and show you where the leak is. Then decide what comes next.